|
Call Center Solutions
Purple Heart Call Center is a trusted call center
outsourcing provider offering low
cost call center services fully staffed by a dedicated team of combat wounded and
disabled veterans.
Call Center Services Include:
Call Us Today For a Quote (800) 818-2087
What Sets Purple Heart Call Center Apart
The voice that greets your customers creates an impression of your organization and can be
your company's most valuable asset. Whether you
need inbound, outbound telemarketing or
web based internet technical support services, Purple
Heart Call Center is available to address
your company's specific needs -- 24 hours a day, 7 days a week.
Experienced Virtual Call Center Agents
Our clients and yours have special needs, and we have
call center agents specially
trained to meet those needs. Language requirements other than English will be addressed
on an individual basis. Select call center representatives can assist hearing-impaired
and vision impaired customers as well. Other groups of call center representatives have
specialized marketing and customer-service skills.
Each of our remote call center agents are equipped with state-of-the-art technology
including:
1. Multimedia computer desktops
that gives the call center representatives access to a variety of
tools, programs and information that maximize efficient
customer handling.
2. Automated Web Based Call
Distributors (ACD) employs switching technologies
to route calls to the most appropriate representatives. Calls are
routed based on skills needed, longest wait or other
requirements important to your customers. If the call can be
handled more efficiently by an alternate representative, the ACDs can
automatically flow the calls between representatives worldwide.
3. Computer Telephony Integration (CTI)
populates customer information to the call center
representative's desktop prior to answering or developing the call.
This technology provides accurate, timesaving and
personalized customer handling.
4. Command Coaching records both
the voice and data (screen) actions of our
representatives for complete, objective call center monitoring and provides
supervisors with the ability to analyze and improve call
quality and representative efficiency.
5. Real time technical support
ensures systems run smoothly.
It's not just a job to us,
it's a mission! |
